Return Policy
At Kozmee, your satisfaction is our top priority. If you’re not completely happy with your purchase, we make returns simple and stress-free. You may request a return or exchange within 30 days of receiving your order, as long as items are unused, unopened, and in their original packaging. Once your return is approved, a refund or store credit will be issued promptly. For assistance, contact our Customer Support Team at [insert email or contact link] — we’re always here to help ensure a smooth shopping experience. ✨ Shop confidently at Kozmee USA — where quality, authenticity, and customer care come first.
We accept returns only for products that are unused and in their original condition. To be eligible for a return, the item must meet the following criteria:
- The product must be unused, unworn, and undamaged
- It must be returned in its original packaging
- All original tags, labels, and accessories must be included
Returns will not be accepted if the product shows signs of use or damage.
Please contact our customer service team within 12 days of receiving your order to initiate a return. Proof of purchase (receipt or order number) is required.
Note: Shipping costs for returns may apply and are non-refundable unless the return is due to a defect or an error on our part.
Frequently asked questions
1. What items are eligible for return at Kozmee?
We only accept returns for unused products that are in original condition
2. Can I return a used item?
No. Unfortunately, used, worn, or damaged items are not eligible for return.
3. How many days do I have to return an item?
You must initiate a return within 12 Days of receiving your order.
4. When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 10 business days to your original payment method.
5. What if I received a damaged or incorrect item?
We’re sorry! Please contact us within 10 days of delivery with a photo of the issue. We’ll make it right as quickly as possible.